Vlixaroxoezliar

Return Policy

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Service Guarantee

At Vlixaroxoezliar, we stand behind the quality of our landscape design services. This policy outlines our commitment to client satisfaction and the terms governing service adjustments and refunds.

Design Services

For landscape design and planning services:

  • Initial consultations are non-refundable once completed
  • Design revisions are included as specified in your service agreement
  • Additional revisions beyond the agreed scope may incur extra charges
  • If you are unsatisfied with initial concepts, we will work with you to refine the design
  • Design fees are non-refundable once final designs are delivered and approved

Cancellation Policy

If you need to cancel your landscape design project:

  • Cancellations before design work begins receive a full refund of design fees
  • Cancellations after design work has commenced are subject to payment for work completed
  • Implementation projects require 7 days notice for cancellation
  • Deposits for implementation work may be forfeited for late cancellations

Plant Guarantee

For plants supplied and installed by Vlixaroxoezliar:

  • We guarantee plants for 90 days from installation date
  • Plants that fail within this period will be replaced at no charge
  • The guarantee requires that you follow provided care instructions
  • The guarantee does not cover damage from extreme weather, pests, or neglect
  • Seasonal plants and annuals are not covered by this guarantee

Workmanship Warranty

We warrant the quality of our landscape construction work:

  • Hardscape work is warranted for 12 months from completion
  • We will repair defects in materials or workmanship at no charge
  • The warranty does not cover normal wear and tear
  • Damage from events beyond our control is not covered
  • Warranty requires proper maintenance as outlined in care documents

Client Responsibilities

To maintain warranty coverage and service guarantees, clients must:

  • Follow all maintenance instructions provided
  • Water plants according to the recommended schedule
  • Notify us promptly of any concerns or issues
  • Allow reasonable access for warranty inspection or repairs
  • Not modify installed work without our consultation

Refund Process

When applicable, refunds are processed as follows:

  • Refund requests must be submitted in writing
  • We will review your request within 5 business days
  • Approved refunds are processed to the original payment method
  • Refunds typically appear within 7-10 business days
  • Service-specific terms in your agreement take precedence

Dispute Resolution

If you have concerns about our landscape design services:

  • Contact us promptly to discuss the issue
  • We will arrange an on-site inspection if needed
  • We aim to resolve concerns within 14 days
  • Formal disputes may be subject to mediation before legal action

Exclusions

This policy does not cover:

  • Damage caused by third parties or acts of nature
  • Issues arising from client-supplied materials
  • Problems resulting from unauthorized modifications
  • Normal weathering and aging of materials
  • Seasonal changes in plant appearance

Australian Consumer Law

This policy operates in addition to rights under Australian Consumer Law. Our landscape design services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

For questions about this return policy or to discuss any service concerns:

Vlixaroxoezliar
Bennelong Point, Sydney NSW 2000, Australia
Phone: +61 2 9250 7111
Email: assist@vlixaroxoezliar.world